Refund policy

At SOL Tahoe, we want you to love your purchase—after all, it’s all about the soul!

If you're not completely satisfied with your order, we offer returns or exchanges within 7 days of delivery. You may exchange your item(s) for something else on our website or request a full refund (excluding original shipping costs). Please note: Final sale items are not eligible for return or exchange and will be clearly marked on both the website and your receipt.

Return & Exchange Conditions

We gladly accept returns or exchanges on unworn, undamaged, or defective items. All items must be returned in perfect condition, with original packaging included. Here are a few important notes:

• Jewelry must be returned in its original box to avoid a restocking fee.

• Worn items may be subject to a cleaning fee, which will be deducted from your refund.

• We can only accept returns for items purchased directly from the SOL Tahoe website or in-store.

• All returns must be prepaid and insured (we do not accept COD deliveries).

• A Return Authorization Number is required for all returns. Please email us to request one before sending your item back.

Timing & Refunds

We’re unable to process any returns or exchanges after 7 days from the delivery date.

Refunds will be issued to the original payment method once we receive and inspect the returned item(s). Shipping, handling, and insurance charges are non-refundable. Customers are responsible for all return shipping costs.

Please use a tracked shipping method—we can't guarantee receipt of returned items without a tracking number.

Start Your Return or Exchange

To begin, email us with the following:

• Your order number

• Item description

• Reason for return or exchange

• Your contact information

We’ll get back to you promptly with next steps.

Thank you for shopping with SOL Tahoe—we’re here to help and always want your experience to feel as good as your purchase looks.